Dispatcher/Scheduler

Join Our Growing Team!

At West End Heating & Air, we are more than just coworkers—we are a team united by a shared mission. Help us make a meaningful impact on both our customers and employees!

What You’ll Do

As an HVAC Dispatch Scheduler, you’ll be responsible for closing out calls, processing service requests, and preparing paperwork for escalated cases. Your role is crucial in ensuring customer satisfaction by utilizing industry best practices within a call center environment. If you have a passion for customer service, this could be the perfect role for you!

Compensation & Sign-On Bonus – Based on Experience

Daily Responsibilities

• Provide fast, friendly, and professional customer service to both internal and external clients
• Answer incoming calls regarding service, billing, and other department inquiries
• Schedule service and estimate appointments in a timely and efficient manner
• Make outbound calls to book, confirm, and follow up on scheduled or completed appointments when not actively dispatching
• Manage customer concerns, ensuring timely and effective resolutions
• Accurately track technician job status, including time in, time out, and closeouts
• Provide support to schedulers and escalate issues as needed, ensuring proper follow-through
• Complete additional duties as assigned by management

Key Skills & Qualifications

• Integrity & Reliability – Honesty is at the core of what we do
• Strong Communication – Excellent verbal and written skills
• Organized & Detail-Oriented – Ability to multitask effectively
• Problem-Solving & Critical Thinking – Quick decision-making under pressure
• Team-Oriented Yet Independent – Capable of working collaboratively and autonomously
• Tech-Savvy – Basic proficiency in Microsoft Office (QuickBooks knowledge is a plus!)
• Adaptability – Comfortable handling high work volumes with accuracy

Education & Experience

• High school diploma or equivalent required
• Minimum 2 years of customer service experience
• Dispatch experience preferred
• HVAC industry experience is a plus but not required
• Must be authorized to work in the United States

Physical & Work Requirements

• Must be able to remain seated for extended periods
• Must be able to work effectively in a remote setting while following business guidelines
• Must have the flexibility to work various shifts, including days and weekends on-call

Why Join West End Heating & Air?

We proudly offer:

• Competitive Weekly Pay
• Paid Training &amp Development
• 6 paid holidays
• Work-Life Balance
• Generous Sick Time &amp PTO
• Comprehensive Health Benefits
• Supportive Management Team
• Opportunities for Community Involvement
• Career Growth &amp Advancement Potential

Hiring &amp Workplace Policies

• Drug-Free Workplace – All prospective employees must pass a pre-employment drug screening (non-THC) and background check
• Equal Employment Opportunity – West End Heating & Air is committed to providing equal employment opportunities and does not discriminate based on race, color, religion, genetic information, national origin, sex, pregnancy, age, disability, citizenship status, military service, or any other protected class under federal, state, or local law

Ready to take the next step in your career? Apply today!